|
First Point of Contact
The evolvement of the concept of
relocation depends upon the outcome of the initial consultation
and information exchange between the HR Department of a company
and the Alliance Relocation Consultant. During this phase various
pertinent matters will be discussed regarding the Company's expatriate
policies, procedures, budgets and management requirements etc. The
above helps as the management requirements may alter with respect
to each specific relocation.
Upon confirmation of an assignment, a Clients'
Need Analysis (CNA) is sent to the employee being relocated prior
to his departure. Through CNA an attempt is made to get an insight
about the requirements of the transferee e.g. his personal preferences
and expectations, choice and size of home, school and sporting facilities
etc. This helps in making the transfer as smooth as possible.
The first Point of Contact is established between
the Alliance Relocation Consultant and the transferee, which helps
the HR department to concentrate on doing what it does best…taking
care of their people.
The below mentioned services are offered
with a smile by The Alliance Relocation Consultant :
| ON ARRIVAL |
|
|
Pick-up and airport transfer |
|
|
Orientation Tour of the relevant
residential areas |
|
|
Arranging hotel or temporary
accomodation |
|
|
Car Rentals / Car purchase |
|
|
Providing adequate literature
and maps |
|
|
Providing contact details of
emergency services like police, fire brigade, hospitals etc |
| HOME SEARCH |
|
|
Treated as first priority |
|
|
Finding a
home that closely matches the requirements listed in the
CNA |
|
|
Rental / Lease negotiations
|
|
|
Complete paperwork |
|
|
Take care of transfer |
|
|
Connection of Utilities
and check inventory and defects list |
|
|
|
|
Ensure property is clean and
all necessary repairs have been carried out. |
| SCHOOL SEARCH |
|
|
Short list international
schools keeping in mind the courses offered |
|
|
Accompany
the transferee and their children on school interviews |
|
|
Assistance with registration
and paperwork |
|
|
Assistance in getting Memberships
of sports associations and social clubs |
|
|
| CROSS CULTURAL TRAINING |
 |
Introduction to local customs
in the new country |
|
Different ways of communicating
and mannerisms in the new country |
|
Assistance in understanding
the cultural and traditional behaviour in the new country |
| SPOUSE / PARTNER
ASSISTANCE PROGRAMME |
|
Assistance in identifying good
shopping areas and malls |
|
Introductions to same culture
groups |
|
Assistance with employment |
|
Memberships to volunteer and
social groups |
|
Introductions to health and sporting
facilities |
|
Assistance with arranging
appointments to meet medical and professional consultants |
| HOME MAINTENANCE |
|
|
Assistance with home maintenance
Handyman Services |
|
|
Prompt Attention to ensure immediate
attention to the problem |
RELATED SERVICES
|
| These services
are offered in addition to the above : |
|
Banking |
|
Tax & Insurance |
|
Immigration |
|
Purchase of Furniture |
|
Arranging domestic staff
and cleaning services |
|
Import of Automobiles |
|
|
| THE NEXT MOVE |
|
Once a transferee is ready to move out again
the Outbound Relocation department gets into action. Alliance
Logistics can help in arranging the same services at any destination,
across the globe. The following services are offered to the
transferee on his move to a new destination :
|
|
|
Packing and Moving
of household goods, motor cars, pets |
|
|
Closure of bank accounts |
|
|
Resignations to clubs,
societies, libraries and schools and securing return of deposit
fees, wherever applicable. |
|
|
Disconnection of utilities |
| CONCLUSION |
|
At Alliance Logistics, its our endeavour
to provide the best levels of service with attention to the
most minute details and thereby help the transferee and his
family settle down comfortably in the shortest possible time
in their new environment.
All efforts are made to make the transition
of the transferee and his family as smooth and hassle free
as possible. Needless to say that with the kind of back up
team that we have at Alliance Logistics it's easier to see
smiling and satisfied customers.
Ever since our conception, it has been our
foremost goal to provide matchless service standards. We monitor
our service levels on a daily basis, and make place for improvement
at the slightest chance to do so. In that sense, we are an
extremely proactive and dynamic, with our heart in the right
place.
Hence, at Alliance Logistics, we do not
call the process of relocation The ART of Relocation but The
HEART of Relocation.
|
|
